IMPORTANT NOTICE: THIS POLICY CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER THAT APPLY TO ALL CLAIMS BROUGHT AGAINST INHALE H2 LTD. THEY AFFECT YOUR LEGAL RIGHTS AS DETAILED IN THE MANDATORY ARBITRATION AND CLASS ACTION WAIVER SECTIONS BELOW. BY ACCEPTING THIS POLICY, YOU AGREE TO BE BOUND BY THE ARBITRATION PROVISION AND CLASS ACTION WAIVER CONTAINED IN THOSE SECTIONS. PLEASE READ IT CAREFULLY.
OVERVIEW
We are Inhale H2 Ltd (along with our subsidiaries, “Inhale H2”, “we”, “us”, or “our”) and we operate websites and other services under the brand name “Inhale H2” and any brands we develop in the future. This Returns & Refunds Policy (“Policy”) governs all returns and refunds for purchases made through www.zydrogenai.com (the “Website”) and must be read alongside our Terms of Sale, Shipping Policy and Privacy Policy (collectively, the “Agreements”).
Binding Effect and Hierarchy of Terms.
This Policy is incorporated into and forms part of Inhale H2 Ltd’s Terms of Sale, which govern all purchases made through our website. In the event of any conflict between this Policy and the Terms of Sale, the Terms of Sale shall control. All provisions concerning limitation of liability, indemnification, mandatory arbitration, class-action waiver, and governing law contained in the Terms of Sale apply to this Policy and are incorporated herein by reference as if fully set forth. To the extent permitted by applicable law, by using the Services, you agree to this Policy, our handling of your information as described in our Privacy Policy, and the terms set forth in our Terms of Sale and Shipping Policy. If you do not agree with this Policy, our Privacy Policy, our Terms of Sale, or our Shipping Policy, please do not use the Services or visit the Website.
All references to “you” or “your,” as applicable, mean the person who accesses or uses the Services in any manner, and each of your heirs, assigns, and successors. If you use the Services on behalf of an entity, organization, or company, you represent and warrant that you have the authority to bind that entity to this Policy, your acceptance of the Policy will be deemed an acceptance by that entity, and “you” and “your” herein shall refer to that entity.
We reserve the right to change or update this Policy from time to time at our sole discretion. Except for changes to the Arbitration section, we reserve the right, at our discretion, to change, modify, add, or remove portions of this Policy at any time by posting the amended Policy here with an updated “Last Updated” date above. Please review the Policy frequently for any changes. If the changes include material changes that affect your rights or obligations, we will notify you of the changes by reasonable means, which could include notification through the Services or via email. Your continued use of the Services following the effective date of any changes to this Policy constitutes acceptance of those changes. If you do not agree to the new Policy, you may not use the Services.
We reserve the right to refuse to provide the Services to anyone for any reason at any time. We may change, add, or remove features, products, or functionalities, or we may also suspend or stop the Services altogether. We may take any of these actions at any time for any reason, with or without notice. We are not liable to you or to any third party for any modification, suspension, or discontinuance of the Services.
The Services, including the Website and any related Apps, are not intended for children, and you must be at least 18 years old to use the Services. By agreeing to this Policy, you represent and warrant that (a) you are over 18 years old and at least the age of majority in your state or province of residence, or (b) you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services.
You represent and warrant that you have all necessary rights, power, and authority to agree to this Policy and perform your obligations hereunder, and nothing contained in this Policy or in the performance of such obligations will place you in breach of any other contract or obligation.
2.1 You may request a return within thirty (30) days after receipt of your order.
2.2 To qualify, the product must: (a) be unused and unworn; (b) include all original packaging, labels, and tags; and (c) be accompanied by the receipt or proof of purchase.
2.3 Returns must be initiated by contacting support@zydrogenai.com. Products returned without prior authorization will not be accepted.
3.1 Returns are not permitted for the following items: (a) perishable goods, including but not limited to food, flowers, or plants; (b) custom or personalized products; (c) personal care, beauty, or health products once opened or unsealed; (d) hazardous materials, flammable liquids, or gases; (e) sale items and gift cards, except where required by law.
4.1 Exchanges are processed only by returning an item and placing a new order.
4.2 All exchanges are subject to product availability at the time of the new order.
5.1 Once a return is received and inspected, you will be notified of approval or rejection.
5.2 Approved refunds will be issued to your original method of payment.
5.3 Processing times vary by bank or card issuer. If more than fifteen (15) business days have passed since approval and no refund has been received, you must contact support@zydrogenai.com.
6.1 You must inspect your order upon receipt and notify us immediately if an item is defective, damaged, or incorrect.
6.2 Notification must include order details and photographs of the issue to allow us to assess and resolve the matter.
7.1 European Union and United Kingdom. If your order is shipped into the EU or UK, you may cancel your purchase within fourteen (14) days of receipt without reason. Refunds will be processed within fourteen (14) days of cancellation, subject to our right to withhold until goods are returned or proof of return is provided. Consumers must return goods within fourteen (14) days of cancellation. Exceptions apply for sealed personal care or health items once opened.
7.2 Australia. Purchases are subject to non-excludable guarantees under the Australian Consumer Law. You are entitled to a refund, repair, or replacement for goods that fail to meet statutory guarantees.
7.3 Canada (excluding Québec). Certain provincial laws regulate Internet sales and provide cancellation rights. This Policy applies in addition to your statutory rights.
7.4 Québec. Consumer contracts must comply with the Québec Consumer Protection Act. Where this Policy conflicts with Québec law, the latter prevails.
This Policy forms part of the overall contractual framework between you and Inhale H2 Ltd, together with our Terms of Sale, Shipping Policy and Privacy Policy. All referenced documents are intended to be read together, and the provisions regarding limitation of liability, indemnification, arbitration, and class-action waiver in the Terms of Sale apply to all of them.
For all return or refund inquiries, contact:
Customer support hours are 9:00 am to 5:00 pm CST Monday to Friday:
Phone Numbers:
Toll-free: 855-291-2422
International: +1-630-344-9914
Email:
support@zydrogenai.com
Address:
Inhale H2 Ltd 2400 Celsius Avenue Oxnard, CA 93030 United States
Last Updated: October 07, 2025
